With the agents receiving hundreds of customer calls every day, they need to ensure the safety of customer’s data to prevent it from falling into the wrong hands. 

In this blog, you’ll know about certain tips and tricks which you can use to protect your call center from cyber threats. 

Let’s jump in! 

Top 4 Ways to Reduce Cyber Crime in Inbound Call Center

Performing regular audits

An audit is an inspection conducted to identify areas for improvement in the current call center operations. For the smooth running of a call center, you should conduct them regularly

But, most managers make the mistake to avoid regular audits due to the limited amount of time they have. If time is also an issue for you, consider automating the tasks to carry out the operations effectively. 

Also, move a step further by conducting password auditing. This way, you’ll come to know which employees are still using weak passwords and ask them to replace them with stronger passwords to ensure data security. 

Check weak security systems

There can be various weak points in your system which can act as an invitation for hackers to break in. If your enterprise is using the same security systems for years then your data is at higher risk of getting misused. 

To avoid this risk, automating the systems is the best thing to do. This way, you can ensure the security of your crucial data and at the same time ask your employees to access the system with security passwords. 

Any kind of data leak can have a huge impact on your brand name. Customer data is of utmost importance and to protect it, you must keep a check on weak security systems. 

Educate your team 

The enterprises that don’t educate their staff about the data security standards are more likely to become a victim of cybercrime. As it is said, ‘prevention is better than cure’ as a responsible business owner you should be one step ahead. 

Educating the agents can help in keeping cybersecurity threats at bay. They’ll now be more informed about how a data breach can occur and follow the measures to avoid the same. 

Thus with your awareness and safety procedures, you can keep your data safe.

Securing endpoints 

Endpoints are the network’s most unsafe areas. Due to the internal holes created in the network’s security to allow the users to access the system, they are more vulnerable to cyber threats. 

Strengthening your system with endpoint detection solutions will make sure that any external user doesn’t get access to your data. Not only this, but your system develops an ability to shield itself. 

This way you can keep your endpoints safe and avoid any kind of data leakage. 

Also Read : How to Choose the Best Inbound Call Center Service

To wrap up! 

Cybersecurity concerns are faced by every enterprise today, no matter large or small. As of now, you know about the tips which you can follow to keep your data safe. 

No one would want to fall prey to the perpetrators who look for ways to break into weak systems. Therefore, using automated systems and securing your endpoints is the only way out. 

The post How to Reduce Cyber Crime in Inbound Call Center – Tips and Tricks appeared first on Girnar Care.

Either with a new technology or an existing one, BPO’s strive to improve and reshape business processes for greater good and benefits. BPO companies in India are the most preferred outsourcing companies for most US & UK firms because of reasons like:

• Considered as a cost-cutting tool for many firms
• 24*7 Customer support provided
• Reduction in operational costs with high quality trained sources to provide solutions
• To use newer technology at a good price which helps to improve business processes etc.
• Mitigating business risks with outsourcing
• Superior competency and services

Moreover, All these reasons have contributed to the rise of the BPO industry. The industry which started around the mid 90’s period is now growing to unconditional boundaries.

Business process outsourcing statistics:

Let’s look at what statistics has to say. These facts and figures tell us how business process outsourcing companies have transformed business processes and why do business-owners highly rely on outsourcing.

• The Indian BPO industry has accomplished a 54% hike in revenue.
• Business owners of every industry are preferring to outsource services and the BPO industry is now reaching an annual rise at a 50% rate.
• More than 74,400 resources in India work for the BPO industry. This number is likely to increase year by year. Estimates say that the BPO industry will be hiring a whooping 1.1 million Indian resources.
• Indian firms handle 56% of the world entire outsourcing.
• 59% of the companies prefer outsourcing from BPO companies because of its cutting edge cost-cutting feature. It helps to reduce unnecessary and heft investments.
• 80% of business owners share positive relationships from their BPO partners. This leaves them confident and firm to outsource their work.

Most importantly, these facts speak for themselves. We are here with another piece of information that will tell you something more. Since the BPO industry is continuously rising and emerging to new heights, 2021 has bought in some new technological trends too. The adaptability rates of outsourcing tend to increase and so are the technological advancements. We will talk about 3 BPO trends that will rule 2021. Not only these trends will rule but also leave an impeccable mark on business owners who are outsourcing and the ones who are planning. These trends will reflect the covid pandemic impact on businesses. So let’s get into it.

Greater Agility with outsourcing:

The year 2020 wasn’t that good for businesses especially ones who had emerged recently. A greater reduction of the employee count resulted in smaller teams who handled many processes single-handedly. Moreover, The reduced workforce did have many tensions of handling various tasks and responsibilities, possibly for which they weren’t trained. Business enterprises were on the lookout for smarter resources which were cost-effective and trained. This is where the BPO industry was the most helpful. Now business could directly outsource their work to trained resources without the need of personally managing them at greater costs. Meanwhile, The more repetitive and specific skilled tasks were handed over to outsourcing and business entrepreneurs could work more easily with the smaller teams for more core tasks. As a result, businesses were equipped with more agility and resources.

Cloud telephony on the rise

Since everything and everyone went remote and started working from a virtual environment, cloud telephony provided great support. Cloud telephony is essentially using internet services to manage work. Storing and managing databases, Online communication, Smart internet calling, Virtual assistants etc are a few smart solutions offered by cloud telephony.In other words, Businesses will be able to carry out critical roles and responsibilities via cloud telephony while working virtually. Remote employees could use one single database to know everything from any location. Everything happens without the need to be physically present at an office space. Remote working is much simplified with smart cloud telephony tools that could handle communication and other tasks without much resources. This also allowed businesses to work with lesser staff as well.

Cloud telephony offered reduced cost, greater technology, increased security, enhanced flexibility and scalability. This trend of the cloud is here to exist for a long time which will also shape how organisations communicate within the company and to its customers. Moreover fostering a remote/virtual environment becomes far easier with cloud telephony.

An omnichannel experience with business process outsourcing

Providing an omnichannel experience to your customers is very important. Millennials now use a variety of channels to communicate. Channels like social media, voice, emails, chatbots, SMS etc are the most preferred channels. BPO service providers are morphing and revamping themselves into an omnichannel outsourcing service provider. One which could provide an extraordinary and seamless communication encounter to each customer who comes in. The shift from a single-channel focussed to designing an ecosystem of varied communication channels is to support and provide an exceptional customer experience. A customer is a must for any business and losing one is not an option for any business. Companies who offer an omnichannel experience to its customers are like to increase their annual revenue generation rate to 9.5% year after year. BPO Sector assists all companies to provide an omnichannel experience to their customers hassle-free with outsourcing.

Conclusion:

Outsourcing is a great way to manage roles and responsibilities with greater efficacy. Partnering with skilled manpower and advanced technology will favour you and your business in the longer run. The modern-day business needs to equip itself with technology that offers smart, worthy and timely solutions to its customers. Outsourcing makes everything easier. The completion is huge so as a business entrepreneur you should focus on working with the best. Moreover, working with the best will ensure success and greater revenue in the future. I other words, business process outsourcing will get more intelligent and better in the near future. Businesses could leverage smart solutions and technologies and benefit from each new technological advancement and innovation. Want to learn how we can help you achieve greater heights with the best of technology, then call us now.

The post Emerging Business process outsourcing trends that will rule in 2021 appeared first on Girnar Care.

From the traditional way of making them wait and then leading the way, why not engage and relish them with immediate solutions.

What do Virtual agents do?

These smart agents use the potential restored in artificial intelligence along with machine speech learning commence conversations with humans. These conversations happen without any human interference. Also known as AI-powered chatbots, these virtual agents have innumerable advantages which businesses can leverage. They make customers happy, offer great and timely solutions and are present 24*7.
Here is a quick statistical chart which shows how virtual AI agents help ease out customer interactions:

Below we have jotted some more amazing benefits of these virtual agents. So keep on reading:

Start conversations without waiting

With Girnar Care’s smart virtual agents, your customers will experience absolutely no waiting time while finding solutions. Customers need not go through the long IVR menu’s rather they can immediately start their conversations. Our smart chatbots will always commence conversations with “How can I help you”. This statement itself pleases the customer in the first go and prevents him from the complexities to reach to the desired department through IVR phone calls. These conversational AI-powered assistants offer the customer to communicate freely. Interaction without the restriction of speaking in a particular language, style of speaking or the query complexity.

Virtual agents can be your best agents

Similar to a human agent, Girnar Care’s Virtual agents convert every interaction into a conversation filled with delight and satisfaction. They engage your customers and lead to healthier interactions. Similar to how human agents perform, these smart chatbots also work to understand the customer demands, solve their problems and reflect your brand values.

Freeing up your human agents

Virtual agents smartly use their AI intelligence to answer customer queries and solving them on their own. This frees up your human agents time and efforts to a great extent. They can now concentrate on what tasks are more important and boost their productivity on the other hand. They can solve more complex customer queries and leave the monotonous ones to chatbots. Thus a win-win for the customer in either situation.

Conclusion

Virtual assistance act as a front door to various customer problems and enquiries. They offer smart advice and reduces the human need. In short, the goal stands always to offer great customer satisfaction and experience and virtual assistants do it graciously. Above all, they are available 24*7 and save businesses from spending un-necessary cost on extra resources. Want to know more about how Girnar Care’s virtual assistants help you to simplify daily customer interactions, then call us now.

The post Intelligent Virtual agents driving Customer satisfaction appeared first on Girnar Care.

During such an unusual event, businesses should empathetically address each customer calls and instead strengthen their relationship. Everything is possible with:

• A good contingency plan
• Extended support to agents to handle Outbursting calls while working from home.
• Adapting a conventional technology to make tasks easier and better.
• Shaping new strategies to help customers.

Let’s look at how businesses and enterprises can reorient and frame themselves to battle against these unprecedented times:

1. Communication is the key:

Customer queries and doubts have taken a whole new turn. Will my money be refunded, Can you waive off the taxes in case of wallet transfers or what precautions are undertaken while travelling, customers have an entire set of worrying questions. The distressed and concerned customer needs an emotional connect with the correct guidance. Agents need to deal with the already irritated customer and guide them a way out considering their safety and continuation of plans.

2. Adapting Newer Techniques:

There might be a lot of newer queries due to the pandemic making it difficult for the agent to answer them as not each agent knows all answers. First call resolution should be the key to remove any obstacle and provide a good customer experience. Different departments need to designed for solving a particular set of questions with an enthusiastic approach should be followed to make the task easier.

3. Advanced Technology:

Be it if your agents are well versed to answer outbursting calls or you are backed up with an appropriate contingency plan, your business will always need the right technology for better functioning. One such technology is cloud telephony. 

There are numerous ways it can help you to increase your agents’ efficiency and provide your distressed customer’s relief. Let’s look at a few:

• Routing calls to the right department and to the right agent to answer queries while reducing the chance of missing calls with the help of IVR.
• Personalising calls by deriving the history of customers is an added advantage of using cloud telephony. The agents are enabled with the latest customer data making it easier to provide extremely personalised assistance via phone, email, or chat.
• Use of Chatbots and Voicebots for quicker problem-solving via cloud telephony.
• Self Service offered to avoid longer waiting on call ques.
• Option for a call back is made available if there is a high volume of calls coming in at a particular point of time. This makes the customer feel important.
• Connecting to the customer is simplified further with a presence on a variety of communication channels like social media or WhatsApp.

The uncertainty is here to exist for an unknown period, but that doesn’t mean loosing on to business and your valuable customers. Innovative techniques and advanced technology are an easier way out to help and keep hold of customers and battle along with them. 

Want to know more how we can help you, then call us now.

The post Cloud Telephony for Tourism Industry amidst crises appeared first on Girnar Care.

Finding practical & effective mechanisms to work a way out of this dilemma stands very important and paramount. Considering the statistics, businesses all around the globe have employees facing stress issues with their work and goals during these unpredictable times.

It stands extremely important for top-level managers to come up with productive ways which help their employees and staff to overcome stress and work in a better way. With minimized feelings of anxiety and stress, employees will handle customers better and achieve business goals as well. Curating a solid plan of action to benefit both employees and business in these uncertain days is extremely important.

Let’s look at some of the best practices and mechanisms that could be followed to keep employees healthy, stress & anxiety-free, motivated and engaged in what they do best:

1. Ascertaining that employees aren’t overworked:

Be it if its COVID 19 or any other pandemic, these times create chaos and uncertainty to a greater extent, giving everyone a feeling of distress and unrest. In a business, it takes a direct toll on the employees who have a hard time doing business and making profits. Employers tend to stuff excessive work which the employees find unmanageable thus resulting in attrition.

What managers should do is create weekly schedules and help their employees in each case possible.

2. Safety is the Priority:

Employees need to feel safe and healthy before motivated to work. Every employee’s safety stands utmost important and employers should take definitive steps of action to make the entire staff sense protection. If tasks and responsibilities can be taken up from home, so employees shall be permitted to work from home. Cases where employees have to work from the office, all safety measures should be lined up beforehand. If the employee feels secure, he will be self-motivated to perform better.

3. Communicate:

Don’t forget to talk to your employees and have an open-ended conversation whenever possible. It will indirectly help you to understand the problems that employees face and keep you in a good position to help them out with corrective steps of action at the right time.

4. Promote self-care:

During a pandemic, keeping up high spirits without having any anxiety and stress issues is essential. Managers should make a note of letting their employees indulge in self-care, team building, online fun activities etc. while taking up proper precautions.

These uncertain times will end someday but what stands paramount is that all of the employees and staff feels safer and stronger while working. The crisis will eventually end but what we have to do is make this process simpler and adapt to new changes.

The uncertainty has to end someday but then these tough times are to supervised with care.

The post Management practices to curb stress and anxiety during a pandemic appeared first on Girnar Care.

How can a small law firm use business process outsourcing to cut down costs and rather invest in more large expenses?

One example of a hefty expense for the law firm can be of storing files and data of its clients with tight security. A considerable chunk of investment to buy technology is a must. This type of technology will save files, store them & will be available to all investors in a few clicks. When considered to outsourcing, the law firm can effectively store the files and make them digitally available via cloud storage. A Cloud-computing and outsourcing service provider can be of great help in this case.

How can a small law firm use outsourcing to cut down costs and rather invest in more substantial expenses?

1. Reduced work burden: Having a separate department to cater to everyday problems can be a big hassle. Not only it needs a workforce to operate, but it can also deviate the businesses from their focus areas. It takes care of all the other tasks and responsibilities. Moreover, giving an upper hand to business owners to concentrate on what’s more important.
   
2. Reduced Costs:  One good reason why businesses choose to outsource is it helps them to diminish un-necessary costs. In other words, Companies use outsourcing to reduce workforce costs, equipment, technology and many more like them.
   
3. Improved Productivity: With the majority of tasks outsourced, employees focus on the core aspects of operations and customers rather than spinning on the less critical roles and responsibilities. With such a stable mind to work only in one direction, there is a noticeable increase in employee’s productivity indirectly benefiting the business.
   
4. Availability of Resources at lesser costs: The essence of working with valuable technology does wonders for any business. Outsourcing helps companies to work in more feasible ways with the help of modern and advanced technologies at lower prices and makes jobs easier for everyone. These technologies if purchased tend to be more expensive and relatively need more maintenance, labour, high expenses, security and a lot many other expenses. Outsourcing makes it simpler and better.

Conclusion:

Nearly every domain and department can be outsourced without any hassle and core operations can be run effortlessly. It’s clear enough that Business Process Outsourcing has now become an integral business strategy plan for many businesses to deal with daily business economics and challenges with third-party expertise. 

If you are looking for similar requirements, feel free to get in touch with us and explore the number of ways we can make your business better.

Get in touch to know more.

The post An insight into the world of business process outsourcing. appeared first on Girnar Care.

A large number of employees are now working remotely and enterprises are promoting remote-working policies and experiences to be more productive and engaging. The Human Resources in alliance with the top level of management shall plan the below-mentioned activities to ensure that their employees get all the required support and help and can give a productive performance during the roller coaster ride of the corona-virus pandemic.

1. Give them the right infrastructure to work:

The HR has to ensure that each employee is provided with the basic technological equipment like laptops, PC’s, a VPN, required software, phones, high-speed WiFi connectivity etc. To communicate with each other and do the required tasks virtually, Hr has to make sure that proper training for an employee shall be given. Not necessarily all your employees have seen such crises before and have an urgent need to be trained on your inbuilt applications for internal conversations and video conferencing solutions. This will create a big-time difference for remote work.

2. Ensure that the stressful time doesn’t create uneasiness and distress to your employees:

Look out for every possible conversation that you have with your employees and make sure that they aren’t facing any distress amid the crises. Stress-related to inability to cater to the business requirements, health issues, technological problems, job security, high intake of customer queries, etc can lead to burnout and thus the enterprise can lose valuable employees.HR has to form certain guidelines which they have to communicate to all the managers to penetrate conversations on the sensitive subjects emerging because of COVID-19 Pandemic to reduce the tension in the workplace.

3. Maintain the Trust:

The most beneficial advice that managers can follow considering the crisis is to hang on write your doubts & mistrust and put forward utmost confidence in your employees to implement a supportive arrangement. Managers will get frustrated with the fact that they were used to work which made every employee under his team visible and it was easier for them to track their performance, now remote working has created enough stress and fatigue. A manager has to lean himself according to the situation and work hand in hand with his employees and strive to work in accordance to meet the business requirements.

4. Don’t forget the virtual engagement initiatives:

Yes, it might be daunting for employees to stay at home, meet no one, work virtually, talk to nobody, just see their laptops etc. It’s not just the companies and enterprises that have been affected by the COVID 19 impact but yes many other collaborations like coffee shops, malls, etc are also closed. So operating remotely with almost no in-person contact or interaction for days is itself isolating and this can hamper productivity! HR should proactively make efforts to combat these consequences by taking important measures for all the employees to feel connected even when they are working from home. Employee engagement activities, virtual video coffee talks, virtual socialization activities, games and trivia can help towards achieving the goal. This will help to sustain a sense of fellowship until the crises end.

5. Recognize the efforts:

We all being amidst the crisis, work in accordance to meet organisational goals but the desire to be recognized for the contribution we make does not end. No matter at what level employees work, their collaborative contribution ensures the smoother running of the enterprise during crises as well. Competent attention to the contribution will not only motivate the employee but will also provide a strong sign to other employees on how they should also be recognized. Recognition shouldn’t always be in monetary terms but small tokens of appreciation work wonders as well.

The HR and managers have a very important role to play amid these crises to shape the future of how the enterprise works and to get inspired to work.

The post Easy Tips for Managing Remote or Virtual Contact Center Teams appeared first on Girnar Care.

If we define employee burnout, we mean a situation where employees/agents of a specific enterprise have completely exhausted physical & emotional strength because of continued work pressure. It’s not every time the work pressure but often the lack of support and resources from the upper level with tight deadlines and the thought of job loss can all result in burnout. Constantly being on call with an increased number of panic queries, customers being demanding and rude at the same time and the inability to support and resolve issues with unending deadlines is likely to be stressful.

All these situations if not properly taken care will ultimately drive the employees to leave the company thus increasing call centre attrition rates. To check this complicated crisis does not hamper smoother running of operations and employees are well-taken care off, the HR has to take the below-mentioned essential steps to curb burnouts and attrition rates.

1. Match their skills with their tasks: 

Allocating the right tasks to employees/agents during these tough times is very important. Make sure that no agents are given challenging tasks which they, in the end, aren’t able to handle. The job should match the agent’s skill sets, competency & interest. Remember there is no need for innovation required during such a crisis or thinking that your employees can handle whatever tasks you give them, not making sure whether they are trained will be a foolish idea. Yes exchanging the job responsibilities of agents will be a good plan to avoid monotony and this will indeed break the boredom but prior tools, software, training, time to grasp shall be given to the employee. The tasks should be assigned in a way that the employee finds the provided situations and tasks easier to accomplish and interesting. Also promoting the idea to learn while during varied jobs and recognizing their efforts will help to further motivate and retain them.

2. Ease out the work and the schedule: 

This time will surely get the agents more work calls. considering the situation every customer wants answers and the call ratio will increase over time. If an agent is answering too many calls at a time can, of course, hinder his performance and productivity. Try and divide the calls with other employees who comparatively have less work pressure to avoid overwork. Or if you are already having a shortage of resources, use technology and automate your processes. This will highly make a difference. Automating processes where feasible will ensure that efficiency levels are met and the agents are not overworked under any circumstances.

3. Employee engagement: 

The HR induces a variety of activities while we work during normal days to lighten the work pressure and break the monotony. So why not to implement the same amid crises as well. If the operations don’t change amid crises then why shall the HR invest engaging with the employees? Make the virtual workplace, a fun place to work as well. This will lighten the crisis stress and curb distress among employees. These small initiatives will definitely put a smile on your employees and equally showcase their effect during the customer interaction. If their company takes care of them, they will surely take care of the customers.

4. Give them the authority to make some decisions: 

It is not necessary that you are always connected to your team in a virtual workspace when compared to a regular office workday. Times might come when the agents a re on call and are stuck to seek the manager’s help but unlike when they are working remotely, this will not be the best foot forward. Managers should promote the concept of self-judgement and decision making. Obviously, your employees have been taking calls for a long time now and no solution to give to customers. Managers should encourage employees to use their self-judgement while handling customers and working from home. This will boost the confidence that you show in them and autonomy of an employee to perform at their best will increase over time.

5. Empower Teamwork: 

Collaborative working is the key to crises and is extremely important to consider curbing burnout and attrition. Technologies and tools like conference calls & call transfers to the different departments will likely solve more customer queries. This will not leave the issue solving process to just a single agent but will involve several people and other teams for better customer experience increasing one’s morale. This allows employees to work freely and enhance productivity and performance.

The post Ways to Avoid Call Center Agent Burnout Intensified during a Crisis appeared first on Girnar Care.

By Appointment setting, Outsourcing Companies help their clients to get more appointments booked with the interested consumers. Interested consumer needs and issues are then directly being catered by the client. These appointment setting firms help to generate leads through several techniques like cold calling, researching on social media platforms, consumer targetting, reaching out to the consumer through various channels of communication, networking with the consumer etc. The Final aim of appointment setting companies is to fix up an appointment and generate leads for their clients as per the requirements. The clients specifically convey their requirements and the appointment setting firms find valuable leads considering the same.

Why choosing a professional appointment setter for your work?

A lot of businesses fail to capture the right customer because of weaker settings assigned to deal with the customers. A lot of companies find calling the interested prospects on a frequent timing a big task. Working on the daily issues along with the end customers is usually considered as a taboo and thus companies fail to contact the right end customer.Hiring a professional appointment setting firm to deal with the customers can help clients to gain maximum prospects.

Where do these appointment settings go wrong?

Appointment setting campaigns are set to fix desired arrangements for the clients. But many times, these campaigns are inadequate enough to churn out desired outcomes. There are numerous reason as to why these fail. Some are listed below:

1. Contacting the wrong customer:

In a lot of scenarios, Sales personnel often fail to reach the right customer. Because of this, the sales personnel often keep engaging with the wrong customer and end up with absolutely zero results. The odds of lead generation success dive negatively in such cases. Sales Personnel here are missing out on proper research on their customers/prospects and are going hay way with their calls. Investigating the profile of the customer in depth before conversing with them can help sales personnel on saving a lot of their valuable time along with the companies resources. Professional Appointment Setters create the most qualitative assortment of questions to identify the right set of customers who are eligible prospects looking out for the client’s products and can also afford the same. With such professional resources, a client can tap in the interested prospects and will encounter enhanced effectiveness and potency, leading to greater sales and profits.

2. Not communicating enough credibility:

Customers will often take calls of those sales personnel who sound a lot more sincere and genuine. They often would stick by to calls made from credible sources. What companies fail to do so is they don’t leverage their credibility in their call scripts and act like the ones who are just randomly cold calling and irritating customers. Hiring professional appointment setters helps tackle this issue and resulting in a higher solid record of results and success narratives to tell.

3. Not updating the CRM timely:

To cut short the work, employees often tend not to update the received information from the customers on the CRM software that they make use of. This proves to be a major disadvantage for other employees when they encounter the customer details and fail to get complete information. Neglecting and not maintaining the Customer specifications on the CRM software often results in issues while tracking proper details of the customer which further often result in not fixing proper appointments and thus losing prospects. They often lose their power to collect all the data while handling calls of the customers thus portraying themselves with no prior knowledge.

4.Imparting little knowledge to the customers:

Whenever a customer agrees to do business with a company, he/she shall be empowered with all the necessary information so that he feels more confident while he does business with us. In such scenarios, If sales personnel neglects to do so it gets easier for competitor firms to lure your prospect. Adequate information shall always be provided to each customer without any fail.

5.Not reminding your customers about their appointments:

Usually, customers look at every possible option before they finalise the main deal or appointment. Even if the customer has booked in an appointment with your company but to get fully satisfied he might scroll other options. In these scenarios, employees of the company shall regularly remind the customers about their fixed appointment with the company. Here Professional appointment setters set a proper reminder for all the customers and thus do not let the clients loose any prospects.

6.Not making enough calls to customers:

Simply making 10-15 calls every day will not help any company to capture more prospects. To gain more legit customers, the company shall sort researched data and target for at least a handful of calls to ensure prospects. A company shall not be able to make an altogether new team just for the sole purpose. An appointment setting agency helps in such cases. The activity of setting appointments with potential customers can go a little overboard but will definitely reap good results. A good and credible appointment setting organisation will assist organisations to reach desired targets. When done right, appointment setting furnish your company with more than just appointments. It also contributes to your expert and concrete reputation, advance your performance and economics.

The post The A to Z about Appointment Setting. appeared first on Girnar Care.

Consumers today prefer to live in a world that can provide them with an ample amount of free & accessible information. 

According to the reports as published by DOMO:

“Over 2.5 quintillion bytes of data are created every single day, and it’s only going to grow from there. 

By 2020, it’s estimated that 1.7MB of data will be created every second for every person on earth. 90% of the world’s data has been created in the last two years”

The statistics tell the story all by themselves.

Consumers today feel empowered and privileged while accessing the internet for daily inputs on what is happening in the world and how it can help them. 

With a single click, consumers can now access information about any product, get the minute specifications, compare prices and even browse the reviews as posted by other influencers.

Companies, on the other hand, seek to change their entire plan and are now becoming more customer-centric. The companies mission primarily is to be noticed by the customer among the competitors. Customer engagement activities are now majorly targetted on behavioural changes and strategy changes are implemented bases on the current facts.

Businesses now are practising to be as socially active as they can while providing the right set of content to their customers. Investing resources and times in creating:

• Detailed blogs, 
• Worthy content, 
• Social media posts,
• Pay per click, 
• Online interacting forums,
• Optimized mobile-friendly websites,
• Customary search engine practices, 
• Remarketing,
• Newsletters,
• Whitepapers,
• Podcasts,
• (VLOGS),
• Short videos, 
• Ebooks etc is what companies choose in the current era.

Inbound Marketing just doesn’t confine itself to attracting the user to your page but it also includes captivating the converted customer with the best technical and customer support after they engage in our services. Taking feedback through different channels like chat, e-mail, voice calls, IVR etc are either ways very beneficial for a company to track the current deviation and work on it.

This aids in long-lasting & continuous relationships.

According to the reports: 

“The cost of procuring a new customer is anywhere from 5 to 25 times more expensive than retaining an existing one”.

It is very sensible for a company to attract the right set of customers, engage with them by providing them with valuable content and insights. The last step is converting the interested customer and closing the deal by making a sale. The cycle is continuous though to stick by the customer and delighting them with worthy insights.

An Inbound Marketing strategy can vary according to the type of company.

For sales, the strategy might differentiate on grounds related to intriguing new leads, conversing with the interested customers, growing the pipeline and delighting the final customers with good services and more.

For a service company, the strategy will focus more on providing helpful information to the customers, direct them to where they will possibly get all their answers and enjoy a healthy relationship with your customers.

Companies shall also concentrate on an effective call to action with a Powerful Inbound strategy to add value to a customers journey with the brand. 

The post All you want to know about Inbound Marketing appeared first on Girnar Care.