How you talk to people during phone calls conversations depends on your art of words. Your words should be sound pleasant instead of coarse. 

If you’re involved in the outbound calling process, contingencies are generating leads for the company. And that you could achieve by bringing good communication skills and by practicing some outbound calling tips. 

By the way, outbound calls are the first form of interaction which means you probably don’t know much about their preferences, choices, and likes as well. 

Thus, it becomes hard to bring sales in first contact resolution. 

Hey! Wait that doesn’t mean it’s impossible. 

With a successful outbound calls strategy, you could bring productivity to your outbound process. Start with making a to-do list that helps you to know your customers’ likes and dislikes. Even you could skip the wrong things before making calls to them. 

Here are 5 tips for outbound calls that will assist your outbound calling campaign with impressive results.

1) Get a List of Caller’s Name

When you have a list of the caller’s name in hand the outbound calling becomes easier. You can quickly make calls to them and if someone shows busy, you can quickly switch to another caller. 

It saves you from blindly making calls and building wrong expectations of lead generation. Additionally, you have a filtered list that means filtered leads in your hands, you just need to make calls and convert them into your customers. 

2) Research Before Calling 

Many sales representatives forget this step and see as. But, knowing your customers is something important than greeting them. So, do in-depth research about the prospect. 

You need to know what their needs are. When you do well research you will be able to know their ins and outs and help you to present your case better and convince them to go for your product.

Consider this example, you have an insurance agency so your objective should be to contact individuals who truly need protection and who can bear the cost of it as well. In case you contact a student who is still dependent on his parents to buy car insurance then that work is purposeless. Yet, you have done your examination admirably and you contact the understudy’s parent then you may land a customer for your organization.

3) Talk In-Gentle Voice & Stay Focused 

Call center agents are well known for their communication aptitudes. You can certainly find differences between an agent and a normal representative. 

You would agree that call center agents stay focused and ask straightforward questions. 

“Hello, I am XYZ calling from an insurance company. I hope you are doing fine. I am calling to discuss a proposition…”

The above short script is an outbound calling best practice that will always keep you focused on your objective.

4) Reframe Outbound Calling Hours 

How would you feel if your grocery storekeeper calls you in the middle of the night to tell you about new stock? And tries to sell it to you. Chances are you will lose your calm and might even decide to block their contact.

Avoid calling during weird hours of the day, look out for the right set of outbound calling hours as per their preference of time. The best bet to put outbound calls is around noon because everyone has settled into their work for the day and can easily spare a few minutes on a call. 

5) Take Help of Modern and Right Set of Technology 

Bringing technology into the process help agents to perform better and increase productivity. In fact, most of the calling functions can be easily managed through the right set of technology. It can help you with churning the manual tasks of dialing numbers and checking on missed calls, receiving calls, and so on. 

You can think of outbound calling solutions that offer a wide range of technical assistance to agents. They can use it for handling verification calls, follow-up calls, market survey calls, etc. 

Also Read: Advantages of Outbound Call Center Services

Final Words on Outbound Calling Tips 

Utilizing these arrangements will make your outbound calling procedure more effective. Your representatives will be able to do more significant assignments. The more efferent the work interaction will be the more your outbound calling technique will succeed.

I hope you find this blog useful. Do share your thoughts below. 

The post 5 Outbound Calling Tips To Close More Deals on Calls appeared first on Girnar Care.

Outbound calling deals with cold calls. Agents contact prospective customers with the purpose of making a sale of their products and services.

Now that you have got the basic idea about outbound calling, let’s know the strategies which can help you make your outbound calls more successful.

Also Read:- Optimize Your Workforce for Outbound Call Center

So, let’s get started

> Define your outbound call strategy

Before calling your potential customers, make sure that you are fully prepared with your outbound calling strategy. You can modify the strategy along the way but you should be ready with the blueprint.

> Know your goals and KPIs

Outbound calling comes with a lot of planning. So, before calling people have a brief idea about who you are going to call and what do you expect the outcome of the campaign to be? For example, do you want to sell your products to the customers or do you just want to know their preferences?

Preparing the answers to these questions will help you in specifying the KPIs as well.

> Train your agents

For a successful outbound call, the agents should be spontaneous with the way they converse with the prospects. To make sure that they don’t get nervous while speaking, train the agents to speak clearly and slowly so that they sound confident and authentic.

Nervousness in their voice may prompt the customers to think that they don’t have adequate knowledge about their products.

> Simplify the options

When the prospects are provided with multiple options, they find themselves in a state of confusion about the right pick. You can reduce their confusion by offering them the amount of information that is necessary.

Focus on telling them some of the product features instead of bombarding them with every little aspect. This way you can help them make an informed decision.

> Engage the prospects

Cold calling is the art of making the customers feel valued rather than just treating them as just sales prospects. You should keep in mind that the person at the other end of the call has a busy schedule and the call shouldn’t seem like a waste of time to him.

Start by bringing up an interesting topic to know the interests of your customers and then tell them about how your products align with their interests.

To wrap up!

Outbound calling solution doesn’t have to be cold or disturbing. When done right, it can actually increase the sales of your business. But before just randomly dialling the numbers of your prospects prepare yourself with every little aspect so that your outbound call doesn’t turn out to be a disaster.

Use the above-mentioned tips to prepare your agents so that they can sound calm, confident and authentic when they approach their prospects. Keep in mind that the more comfortable you make them feel, the more attentively they’ll listen to what you have to say.

The post Tips to Create Successful Outbound Calls Strategy that Works appeared first on Girnar Care.

Call centers train their agents to perform their best so that they can convert the leads into customers and in turn, increase the overall sales of the company. Keeping an outbound center up-to-date means making the best use of the resources you have and the tools you can use to improve outbound services.

In this blog, you’ll know about different ways to optimize your workforce for an outbound call center.

Also Read:- Advantages of Outbound Call Center Services

So, let’s get started

Top 5 Ways to improve call center service

Outbound calls are resented by the majority of the leads. They consider it a waste of time. Now the point here is, what can agents do to keep the customers interested in their services?

Below are 5 useful tips that will help you to improve your outbound calling operations:

1. Good sales script

The idea of preparing a sales script might sound a little sceptical but trust me, it’ll help you in the long run. Sales scripts act as a blueprint of your outbound call. They decide why you are placing the call in the first place and leave the rest up to you to improvise.

A well-curated script frees you from the stress that you might feel while reaching out to your prospects. It prepares you to answer the questions that the prospects might ask and lets you connect with them in a meaningful way.

2. Prepare a prospect list in advance

Rather than randomly picking out prospects and calling them, reach out to the people who are genuinely interested in your products.

For example, the visitors who inquired on your website may be in the need of consultation. They’ll be interested in the services you offer. Therefore, connecting with them will be more beneficial from a sales point of view and you’ll save a lot of time that gets wasted in connecting with the people who couldn’t care less about your products.

3. Use speech analytics software for training agents

Every agent goes through a training process at the beginning where they learn theory and practice calls with their supervisors. However, the agents should be trained regularly to make sure that the underperforming staff learns to manage the customer calls efficiently.

Leveraging speech analytics software will help you understand the terminology used in successful phone calls which you can further use to help the underperformers.

4. Keep the metrics up-to-date

The most useful benefit of keeping the metrics updated is that you can keep track of the KPIs (key performance indicators) that will further help you measure the performance of your staff.

This way you can know where your staff is lacking and work on the aspects which need improvement to ensure that your staff is well equipped in handling customer calls and providing quality services.

5. Leverage auto dialer system

An auto dialer is an outbound call center solution that automatically dials customer phone numbers. It also connects a customer to a live agent once the call has been answered.

This feature can save a lot of time for agents as they don’t have to dial each number manually. This way the agents can use more talk time to build a good rapport with prospects and increase sales.

Also Read:- Boost Communication Outbound Calling Strategy

To wrap up!

Implementing these strategies in your call center will not only help you in increasing the productivity of your agents but will also help you in generating new leads which will eventually boost the sales of your products.

The post How to Optimize Your Workforce for Outbound Call Center? appeared first on Girnar Care.

In a world that is now becoming more reliant on digital communication, outbound calling is an impactful way to connect with leads and turn them into customers. If used correctly, it can help in building a loyal customer base for your business.

In this blog, you’ll learn about various ways to enhance your outbound calling strategy.

So, let’s start right away!!

Tips for an Effective Marketing Strategy 

There are some points that you need to keep in mind before implementing your marketing strategy.

1. Make Sure to Specify Your Objective  

Before you start reaching out to prospects, make sure that you know the objective behind your call. Is it for boosting the sales of your products, conducting market research or simply generating new leads?

Knowing who you are going to connect with and what you want the result of the call to be can help in preparing your agents in advance so that they know what they have to do.

2. Prepare a call list

You must be wondering what is the need for a call list when you can reach out to random prospects?  See, the thing is when you contact people who have somehow shown interest in your products for example, by making an online enquiry or contacting your support team, you can boost the chance of sales.

This way you save time and draw positive outcomes by getting in touch with people who actually are looking for the services that your business provides.

3. Train Your Agents 

Your agents are the cream of your organization. The way they promote your products through outbound call solutions plays an important role in building a perception of your brand in the minds of your potential customers.

Before they start calling people,  the agents must go through a training period where they can learn how to handle clients and create a long-lasting impression.

Also, to make sure that the agents feel motivated to work, the best thing an outbound call center can do is to provide them with healthy incentives. Such rewards will encourage the agents to perform up to their highest potential and make the most out of their skills.

Now that we have discussed so far, let’s talk about the ways in which you can enhance your outbound calling strategy.

Also Read:- Advantages of Outbound Call Center Services

6 Ways to Boost Outbound Calling Strategy

After planning an effective marketing strategy, the next step involves implementing it.

1. Do your research

Before making an outbound call, your agents must know about what the person at the other end of the call really needs and how your products can act as a solution.

Customers are busy in their daily lives, they’ll not even listen to the agents if they don’t find the conversation meaningful. So, make sure that you catch their attention and talk about what’s important.

2. Confidence is the key 

Doing research about the needs of your potential customer and your product is essential but knowing how to sell your product to the customer requires confidence. If your agents will sound confident, the customers are more likely to consider purchasing your products.

3. Ask them if they can talk 

Customers usually get irritated if someone keeps on blabbering without even considering their time. Before you start to talk about your products, always remember to ask if they are available at the moment. If not then ask them the suitable time at which you can reach out to them.

4. Listen to what they have to say

Listening to the customer’s talk is the best way to get an idea about their preferences and needs. Think about how much value you can add to the conversation by patiently listening to them and driving the conversation in the right manner.

5. Avoid commitments 

The most common mistake that agents do is to promise a certain thing that they aren’t sure they can provide. This can make the customers feel misguided and they’ll eventually lose interest in your brand. So, it’s better to not make commitments that can’t be fulfilled on short notice.

6. Follow up 

Make sure that you ask for a specific date and time in which you can reach out to the lead again. It’s quite impossible to sell the product on the first call itself but by follow up calls you can hope to get in touch with them again.

Summing it up!

Making an outbound calling strategy and following the ways to make it more effective will take your business to the next level in terms of generating new leads and building a customer base. 

The post Boost Communication Outbound Calling Strategy appeared first on Girnar Care.

With immense competition in the market, businesses look for ways to get more customers and increase their sales.

By outsourcing outbound call center services you can cut some slack on your costs as it is more economical than asking your own staff members to reach out to potential customers. Also, call centers have specialized agents trained to handle every aspect of outbound calling. You can utilize their skill set to build the brand reputation of your business.

Not only this but there are several ways in which your business can leverage outbound call center services to boost customer retention.

Top 4 advantages of outbound call center services

1. Reach the Customers on their Schedule

Customers expect to get support whenever they need and if your business fails to assist them, they might no longer want to continue buying products from you.

Whether the query is related to order status, return request, technical support or whatsoever, the customers will feel more comfortable getting support on their schedule, not yours.

With outbound call center services, you can assist the customers at their preferred time and you can also utilize the call to update them about your products and services.

2. Improve customer acquisition 

In today’s busy and fast-paced world, it has become more difficult to attract new customers to your business. Customers have become more particular about the kind of services they look for and they wouldn’t want to invest in your products if you fail to convince them by clearly stating the benefits of purchasing your products.

There are hundreds of brands in the market, how do you expect to stand out from the crowd?

With help of well-trained agents to improving customer relationships. You can persuade the customers that your products are worth buying which will further increase your sales.

3. Customer loyalty will surge 

When customers receive quality customer services, they feel valued and their loyalty automatically deepens towards your brand. 

Outsourcing companies have professional agents who are skilled at providing customer support using all the mediums like phone calls, live chat support and emails. That means that they make sure that customers are satisfied with the kind of services they are receiving which further makes the customers stick to your brand.

4. Enhance the productivity of employees

When you outsource a renowned call center for managing the outbound calls for your business, you ensure that highly professional agents are dealing with your clients.

Now that all of your outbound calls are managed by the outsourced agents, your employees will get a lot of free time to focus on their primary tasks which they wouldn’t be able to pay attention to earlier. This way, your organization can boost employee productivity.

Read More- Benefits of Live Chat Support Solution

Conclusion 

Advantages of Outbound call center can do wonders for your business in terms of getting new customers, increasing sales and building customer loyalty towards your brand by providing a better customer experience.

If you’re looking to develop new growth opportunities for your business then look no further. Girnar care offers efficient outbound services that can help you in building a strong customer base for your organization.

To know more, reach out to us today!

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Even if a business has an expert team of agents working in and out to assist customers, without knowing about the conventions of the software they are using, they won’t be able to fulfil their tasks efficiently.

This blog covers the list of Do’s and Dont’s of outbound call center software. Let’s get started!

Do’s of Outbound Call Center Software

> Choose the right software for your business 

Start by choosing the suitable software for your business in the first place. This means identifying the needs of your business to decide which call centre software will be a perfect fit.

Many software available in the market offers some essential features and modifications. Therefore, before making a decision closely analyze the software and choose the software according to the nature of your business.

Answer certain questions like what is the main focus of your business? What is the mode of communication you use to reach out to your customers? Does your call center handle inbound calls, outbound calls or both?

Out of the available softwares, many of them can be used for both inbound and outbound call centers.

> Use Automated dialers to save time 

As Benjamin Franklin stated, “Time is money”

That certainly applies here as reducing the waiting time of the agents between the calls can offer a lot of benefit to your business in terms of finance.

Automated dialers, also known as autodialers, predict when the agent is going to end a call and make another call on the behalf of the agent. Thus, saving a lot of time.

For instance, if an agent manually dials a number, it takes up to 20 to 30 secs and most of the calls may not even get answered. On the other hand, automated dialers determine the average number of dials it takes to connect to a call and supply agents with a constant flow of calls without wasting time.

Also Read:- How can outsourcing help to solve business problems?

Don’ts of Outbound Call Center Software

> Auto-Generated calls without customer approval 

Spamming customers with continuous calls wouldn’t only affect the relationship the business shares with the customers but can also lead to severe penalties as it means going against the law- TCPA.

Telephone Consumer Protection Act (TCPA) restricts the use of pre-recorded voice messages, automatic dialling, and SMS to any number where the called party pays without the prior express consent of the called party.

The main aim of the act is to terminate repetitive, insignificant, or excessively interfering calling practices.

Any reputed call center would not want to harm its business and would follow the requirements of the TCPA act which involves not calling the customers registered under the National Do Not Call Registry.

> Never avoid recording customer calls 

Call centre software offers the freedom to agents to record every customer call. In this way, supervisors can keep a track of their performance and ensure that agents are maintaining the quality standards.

Also, recorded calls make it easier for the agents to understand the needs of customers and with the help of valuable feedback from managers, they can even work on the areas of improvements.

The post Do’s and Don’ts of Outbound Call Center Software appeared first on Girnar Care.

It has been present for decades, yet this industry is growing and plans to expand at an exciting 8% CAGR. Many surveys have found out that every business organisation small or big is outsourcing a few or their entire IT processes.

31% of these businesses do it for the sole reason of freeing up their resources internally. Whereas 28% of these use it so that they can focus on their core activities while everything else gets handled by a third party.

Time after time, sourcing has helped businesses evolve as a whole. Right from establishing an epitome of providing the best in class customer experience to getting external help for work, Outsourcing has done it all.

This article will discuss some of the business challenges that business enterprises face and how deploying a third party helps. So let’s get into it.

Outsourcing solving business challenges

Let’s take a look at how the BPO industry can help to solve major business challenges faced by enterprises. Moreover, learn how your business can gain a competitive advantage by sourcing their work.

Affordable Quality resources available

Hiring a new resource is not always the right option for many business enterprises. The newly hired resources need pricey training modules to understand the processes in-depth. Only if your resources understand your business functions in and out, then they will be able to work. This entire process involves hefty budget spending on recruitment and training.

Another great drawback is the uncertainty involved in recruiting fresh resources. What if they aren’t able to meet the requirements once hired? What happens if they decide to leave the company. Every penny spent on training them with every effort involved in hiring them goes to waste. It’s always not necessary that your hired resources will be the right people for you.

The best advantage that one can gain with sourcing resources from a third party is the flexibility to change resources. If the sourced resources aren’t working on point, business enterprises have the leverage to change them.

Moreover, that certainly doesn’t happen always. Because once you outsource your jobs to a reliable vendor like Girnar care, you always get specialised resources. Sourced agents obtain training on a timely basis for the jobs they do. They have the expert knowledge, skill set and experience which is hard to get from mere training. It comes with the experience of handling various tasks. Sourced agents have licensed first for whichever job they take.

Sourcing agents have the ability to pull out the extra skills required to do the job. They work with a group of experienced resources who are experts in various processes. Any extra help is possible from them without any issues. This isn’t the case with the in-house employees that work with a specific skill set in your organisation.

Automating processes

Hiring a new set of employees & training them isn’t always the best-case scenario, deploying new technology is also not possible. Technology keeps changing every now and then and one cannot afford to keep updating it. With sourcing technology, business enterprises need not worry about how will they manage to maintain one themselves.

The third-party gives access, flexibility and resources to use the technology for the greater good of your business. Technologies like cloud telephony get sourced which one cannot manage to afford internally. These technologies equip your business with smart solutions. Moreover, your business can use to simplify business problems easily.

All these are available at nominal rates which are affordable. These smart technologies will automate your processes and allow your internal resources free time. This free time can help to concentrate on core tasks and processes.

Focus on what’s more important with outsourcing

There are thousands of tasks, roles and responsibilities that often take much time than our work. This time gets wasted and the work also isn’t done effectively. Thus, leading to rework which means more time wastage on doing it again.

As a business professional, you have certain skill sets but not all skills sets. There is plenty of work that needs more attention, a diverse skill-set and more time. For e.g. One might be able to interact better with a customer but is not good at managing finances. Every time you try to manage the work which doesn’t match your skills means that you are only wasting time. This is what sourcing is for.

If you keep leaning to the “Not important tasks”, you will not have enough time to deal with the more important ones. With Sourcing your lesser important tasks, you get to have time for the more important ones. Like connecting with your customers or marketing your product etc.

Outsourcing is a cost-effective method to solve this hurdle. You get to save your efforts, energy, evade stress and rather allow yourself to work on better roles.

Final thoughts

Every business organisation needs to work and perform better to attract customers and make revenue. For this, deploying the right resources and working in the best possible manner is the right way. Sourcing gives businesses this leverage.

Outsourcing has proved that business enterprises can use sourcing as a permanent solution to solve a variety of business problems. BPO companies, on the other hand, evolve each day with better techniques and technologies which help business partners to create better experiences for all.

If you are on the lookout for the right vendor which can provide expert resources with fresh technology to amp up your business, then you are at the right place. Call us now to learn how you can transform your business with our Inbound Call Center and Outbound Call Center Solutions and aspire to reach great heights.

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An outbound calling system that automatically helps to dial a list of telephone numbers sorted on the first hand to call. With the help of a predictive dialer, agents screen for busy signals, voicemail, no-answers and disconnected numbers.

The predictive dialer makes several calls using algorithms based to ease out the work for agents. An agent before had to manually call on each number and wait till the call got connected on the other side. The Predictive Dialer has made things a lot easier and workable for the agents.

Calls are automatically dialled to the numbers present on the list. Here, with the predictive dialer, no agent has to wait until the calls get picked up by the customer to answer. What happens here is the calls which get connected are then routed to agents who are not taking any calls at that particular moment.

This system helps to automatically make dialling decision based on a certain technology-based algorithm to support and help agents for smoother transactions and also save their time. Although this technology for predictive diallers was first introduced for banks to call their customers but then later other businesses have adopted this technology to multiply the productivity of their agents’ overtime. This technology has now been used service (SaaS) solution based in the public cloud.

How does a predictive dialer work?

A predictive dialer works through an exceptional algorithm that builds a pattern to automatically call a customer when an agent is free to take up a call. So e.g., All the agents are busy on calls with the customer solving issues, as soon as an agent gets free from a call, the predictive dialer calls another customer on behalf of the agents and patches the call when it gets connected.

The algorithm here defines that the pattern the dialer uses follows to call customers only when an agent is free to take calls. There can be other patterns that the predictive dialer can follow as mentioned below:

• The number of agents available to take calls
• The number of active agents which can take calls
• The average call time of the calls made
• The list which mentions the number of (leads)
• The average dialling time
• The average response time
• The average pick up time
• The average call traffic

Benefits that a predictive dialer holds for your business:

1. Your agents can convert leads into sales easily

The probability of reaching out to potential customer increases over 3-5 times with the help of predictive dialers as the agents saves up times and energy and gets redirected to live calls. 

2. No extra hardware required to install

A computer, a good internet connection and agents to take up the calls of distressed customers is all that you need and the rest you can leave up to the Predictive dialer to work on.

3. Connects customers to agents 

While using a predictive dialer, it smartly makes calls to only those numbers in the list who have the most chances of being connected and are termed success calls. The agents do not have to waste time on non-existing numbers, calls transferred to voicemails, busy numbers or numbers with DND service on.

4. Auto-redial & Scheduling

With the help of advanced algorithms, the predictive dialer can put the numbers which aren’t connected in the first place on the redial service. A schedule is set and calls are made again.

Also Read:- What is an Autodialer and why should your business invest in it

How effective are predictive dialers for a business:

Predictive dialers have been delivering dramatic results depending on business to business. There are studies online which also show how with the use of predictive dialers, businesses have improved their agent’s productivity by 200 – 300%. These stats are themselves quite stand-alone to prove the effectiveness of predictive dialers.

One can choose a predictive dialer based on a whole variety of reasons depending upon the campaigns and services they offer. MyTelly’s Predictive dialer software solution will provide your business and benefit from its advanced algorithm abilities to completely accommodate your company working style and the number of agents you work with to deliver a seamless customer experience.

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